Impounds

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Cash is the only accepted form of payment for impounds. We recommend you give us a call to get an up to date cost and any other crucial information before coming to get your vehicle. Storage Fees are charged daily. We are only allowed to release vehicles to the registered owner or lienholder.

Vehicle Release

If there is a Police Hold on the vehicle you must go to the Police Department that had your vehicle impounded to get a release from them before we are able to release your vehicle.

What to Bring:

  • Valid Proof of Ownership (one of the examples listed)

    • Current Title

    • Passenger Registration

    • Bill of Sale

    • DMV Printout (Can get this from DMV for a fee)

    • Stamped Notice of Transaction from DMV

  • Police Release (If Applicable)

  • Valid Proof of Picture Identification (one of the examples listed)

    • Current Driver’s License

    • State Issued ID

    • US Passport or Passport Card

    • US Military ID

    • Permanent Resident Card

    • Border Crossing Card

  • Cash Payment for all Fees Due

NOTE: If vehicle is going to be driven, whoever is going to be driving the vehicle is required to have and show proof of a valid driver’s license.

Accidents/Collisions

If your insurance provider will be coming to get your vehicle we still need you to come in and show Proof of Ownership, Valid Picture ID and get some basic information from you such as Address and Phone Number. While you are here we also need a Release saying we are allowed to release your vehicle to your insurance company or a representative of your insurance company.

Common Questions

How Much is it Going to Cost?

When you are ready to pick up your vehicle, please call us and we will tell you the amount that is due that day. Storage is charged each calendar day.

 How is the Bill Determined?

If it is a Police Impound, the services, towing, and storage rates are determined by contract. Per Oregon Statutes, Storage Fees are calculated by Calendar Days. We are required to request vehicle records and appraise vehicles in our possession so there is a fee to cover these costs. A gate fee may also be added if you choose to pick up your vehicle after our normal office hours of 10 AM to 6 PM Monday through Friday excluding Holidays.

Can I get my Personal Belongings?

Yes, you may retrieve any items out of your vehicle, provided you show valid picture ID and Proof of Ownership, within 15 days of Impound. Note that anything attached to the vehicle may not be removed from the vehicle until charges are paid. A gate fee may also be added if you choose to pick up your belongings after our normal office hours of 9 AM to 5 PM Monday through Friday excluding Holidays.

I wasn’t driving, am I Responsible?

If you are the registered owner, you are responsible for all charges/fees no matter who was driving.